We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@opnquilting.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@opnquilting.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items such as custom products (i.e. special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@opnquilting.com.
Our goal is to make sure that you are completely satisfied with your order. We have a 30-day return policy on items purchased that you are not satisfied with. Please contact us before returning an item so we can provide additional instructions and expedite your return process. Refunds will be issued once items are received by us. Refunds will not be given for shipping charges. Customer is responsible for shipping cost of returned items. Sale items and custom orders may not be returned. There are no returns on quilting items (backing, batting, etc.) that are part of a finished quilt. All items returned must be in their original resalable condition (i.e free of smoke odor, animal hair, etc.).
Order cancellation requests - Please note that we strive to provide our customers with a quick shipping service. We will do our best to accommodate order cancellation requests, but often times the fabric is already somewhere in the process of being cut, boxed up, and shipped. We will try our best to accommodate order cancellations when the order has not been cut or shipped. A 20% restocking fee will apply to order cancellations if the fabric has already been cut, but not shipped. Order cancellations are not available once the order has shipped.
